{"id":4486,"date":"2022-05-04T14:11:50","date_gmt":"2022-05-04T14:11:50","guid":{"rendered":"https:\/\/www.sharqinv.com\/web\/?page_id=4486"},"modified":"2025-06-23T13:36:01","modified_gmt":"2025-06-23T13:36:01","slug":"client-complaints","status":"publish","type":"page","link":"https:\/\/www.sharqinv.com\/web\/en\/client-complaints\/","title":{"rendered":"Client Complaints"},"content":{"rendered":"

[vc_row][vc_column css=”.vc_custom_1652905758785{padding-bottom: 8vh !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_column_text text_larger=”no”]Dear Customers,<\/p>\n

Sharq Investment Company is always keen to provide the best services and put them at the top of its priorities, in order to promote the values of loyalty and permanent communication with its valued customers. In this spirit and our commitment to implement the provisions of Law in the Establishment of the Capital Markets Authority No. 7\/2010 and its Executive Bylaws and the decisions and instructions of the Capital Markets Authority, to take care of the interests of our customers, Sharq Investment Company has established a Customer Complaints Unit, and it\u2019s been operating since April 2011.<\/p>\n

The Complaints Unit is a specialized independent unit, the purpose of which is to receive and resolve customer complaints in relation to the management of portfolios and other services offered by the Company now and in the future.<\/p>\n

The activities of the unit are to deal with customer complaints and seek to resolve them in the shortest possible period in cooperation with the various departments within the company to achieve the interests of customers<\/p>\n

In case you wish to submit any complaint, please observe the procedures and steps of submitting and responding to them, fill out the complaint form and then submit it according to the following:[\/vc_column_text][vc_column_text text_larger=”no”]<\/p>\n

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  1. Attend in person and hand over the form to the Customer Complaints Unit “or deposit it in the box dedicated to customer complaints at the company’s head office” at its in Al Mirqab area – Khalid Bin Al Waleed Street \u2013 KBT TOWER – Floor 37, during the official working hours from 8:00 am to 3:30 pm.<\/li>\n
  2. Fill out the complaint form below, and send it via email to the Customer Complaints Unit at: client.compliant@Sharqinv.com<\/strong><\/li>\n
  3. Send the form by official mail in the Customer Complaints Unit to the address: P.O. Box 1245 \u2013 Dasman 16451 \u2013 Kuwait.<\/li>\n<\/ol>\n

    [\/vc_column_text][vc_column_text text_larger=”no”]General Notes:<\/strong><\/p>\n

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    1. The complaint form submitted by the client will get the response within (30) working days of receiving the complaint form from the complaint unit.<\/li>\n
    2. The client must complete all the required data in the complaint form.<\/li>\n
    3. If you do not use the complaint form prepared by Sharq Investment Company, It will not considered or answered.<\/li>\n<\/ol>\n

      [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/5″]

      Customer Complaint Form<\/a><\/div>[\/vc_column][vc_column width=”1\/5″]
      Customer Complaint Policy<\/a><\/div>[\/vc_column][vc_column width=”1\/5″][\/vc_column][vc_column width=”1\/5″][\/vc_column][vc_column width=”1\/5″][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”white”][vc_column_text text_larger=”no”]Sharq Investment Subsidiary Companies Customer Complaint Forms:<\/strong><\/p>\n

      [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″ woodmart_text_align=”left” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”]

      Derby for Sale & Purchase of land & Real Estate W.L.L Customer Complaint Form<\/a><\/div>[vc_separator color=”white”]
      Danat Capital Management and Economic Consulting Co. Customer Complaint Form<\/a><\/div>[vc_separator color=”white”]
      Sharq International Real Estate W.L.L Customer Complaint Form<\/a><\/div>[vc_separator color=”white”]
      Dyar National Real Estate W.L.L Customer Complaint Form<\/a><\/div>[vc_separator color=”white”]
      AL-Masa Real Estate Co. W.L.L Customer Complaint Form<\/a><\/div>[\/vc_column][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”white”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

      [vc_row][vc_column css=”.vc_custom_1652905758785{padding-bottom: 8vh !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_column_text text_larger=”no”]Dear Customers, Sharq Investment Company is always keen to<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.sharqinv.com\/web\/en\/wp-json\/wp\/v2\/pages\/4486"}],"collection":[{"href":"https:\/\/www.sharqinv.com\/web\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sharqinv.com\/web\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sharqinv.com\/web\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sharqinv.com\/web\/en\/wp-json\/wp\/v2\/comments?post=4486"}],"version-history":[{"count":17,"href":"https:\/\/www.sharqinv.com\/web\/en\/wp-json\/wp\/v2\/pages\/4486\/revisions"}],"predecessor-version":[{"id":5675,"href":"https:\/\/www.sharqinv.com\/web\/en\/wp-json\/wp\/v2\/pages\/4486\/revisions\/5675"}],"wp:attachment":[{"href":"https:\/\/www.sharqinv.com\/web\/en\/wp-json\/wp\/v2\/media?parent=4486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}